General Terms and Conditions

Test Geschäftsbedingungen

ANTECH™ Diagnostics
Veterinary Reference Laboratory Testing, Telemedicine and Consultative Services
Terms and Conditions of Service
(Germany)

 

Effective 01/03/2024,

These are the standard terms and conditions that govern the provision and use of ANTECH™ Diagnostics Limited’s veterinary reference laboratory testing, telemedicine, and consultative services offered to clients located in Germany and Austria (“you” or “client”) unless otherwise agreed in a written agreement executed by an authorized representative of ANTECH™ Lab Germany GmbH (“ANTECH™,” “we,” “us,” or “our”) and you (“you” or “client”).  Unless expressly stated otherwise these standard terms and conditions (these “Terms”) shall prevail in the event of any conflict with other terms in relation to the provision of Services (as defined below).  Your purchase or use of our veterinary reference laboratory testing, telemedicine, and consultative services (collectively, “Services”) constitutes your agreement to comply with all terms, conditions and legal notices contained herein, in addition to any other terms, conditions and legal notices that may be provided to you by ANTECH™.

Veterinary Reference Laboratory Testing, Consultative, and Interpretation Services 

ANTECH™ provides veterinary reference laboratory testing, telemedicine, and consultative services on a peer-to-peer basis.  Our consultative specialists do not have the benefit of performing a clinical examination, nor the ability to conduct all pertinent tests on a patient.  Our specialists rely on the information communicated by the veterinarian submitting the biological specimens, diagnostic images, or seeking guidance.  By providing diagnostic results, advice, or guidance, ANTECH™ does not purport to diagnose or treat any patient.  Test protocols and interpretations provided are based on recommendations from relevant veterinary or scientific literature and are provided as general guidelines only. Diagnosis and treatment decisions are the ultimate responsibility of the attending veterinarian with the established veterinarian- client-patient relationship (“VCPR”).

Turnaround Times

We will use commercially reasonable efforts to meet published turnaround times. All turnaround times are based upon timely receipt of the applicable biological specimen or digital image. We will attempt to advise you if we receive either biological specimens or diagnostic images that are damaged, contaminated, improperly preserved or packed, which do not meet our specimen volume requirements, or that are of a quality that prohibits or limits our ability to perform our services to an acceptable standard or within the published turnaround times.

We assume the risk of loss or damage to a specimen at the time possession of the specimen is delivered to an authorized representative of ANTECH™.  We reserve the right to refuse to accept or to rescind acceptance of any specimen which in our judgment is likely to pose any unreasonable risk in handling, processing, or analysis.

Retention of Specimens, Images, Test Results, and Reports 

After completion of testing, we routinely retain biological specimens as indicated below:

Clinical Submissions 
Whole Blood 7 days 
Serum/Plasma 7 days 
Urine7 days 
Slides – Haematology (includes Wright’s stained urine smears) 7 days 
Slides – Haematology (rechecks and pathology review) 1 year 
Microbiology – all specimens 7 days 
Slides – Microbiology (gram stain smears) 7 days 
  
Pathology (Cytology) Submissions  
Biological Specimens 7 days 
Slides 90 days 
  
Pathology (Histology) Submissions  
Biological Specimens (wet tissue in formalin) 30 days  
Blocks  18 months 
Slides 180 days 

Unless otherwise specified or agreed in writing by an authorized ANTECH™ representative, we will retain copies of all diagnostic images submitted to ANTECH™, all test results or analysis of biological specimens, and all consultative reports for a period of one (1) year.   

After the expiration of the applicable retention period, we may retain or destroy any biological specimens, images, results, analyses, and reports in accordance with our internal retention policies, and we may use them for scientific research, or our own commercial purposes, on an anonymized basis.  All biological specimens become the property of ANTECH™ upon delivery to ANTECH™ or authorized ANTECH™ representative. Please see Use of Specimens and Data section below for more information on how we may use specimens, images, and data submitted to ANTECH™.

Service Performance and Quality Assurance 

We will perform all Services in accordance with our standard operating procedures and protocols which are subject to regular quality assurance reviews.

Hazardous Materials and Human Specimens 

When submitting any specimen containing any hazardous substance you represent and warrant that such specimen will be packaged, labelled, transported, and delivered, in accordance with all applicable laws, rules and regulations.  We may return to you unused portions of specimens found or suspected to be hazardous, or to contain hazardous materials as defined according to all applicable laws, regulations and guidelines upon completion of Services.  We will not accept or analyze human specimens and we reserve the right to reject any specimen containing any substance we consider hazardous or which we have a reasonable suspicion to believe to be hazardous. We may invoice you for the reasonable cost of returning any specimens.

Test Cancelation Policy 

All tests may be cancelled prior to receipt at our facilities.

Add-on Testing 

All add-on tests must be ordered together with a profile to receive discounted pricing. After the original testing is submitted additional tests will be charged the regular individual test fee.

Use of Specimens and Data 

You authorize us to use any specimens, images, and any data or information relating to such specimens and images, including any clinical information, diagnostic results, and any data and information included in any analyses or reports provided as part of the Services, provided that such information has been de-identified and/or anonymized, for scientific research, or our own business purposes, including without limitation internal research and development, and disclosure in public studies.

Please see our Privacy Statement, available at https://www.mars.com/privacy(open in new tab) for more information on the privacy and data security practices of ANTECH™.

Pricing 

Prices for ANTECH™’s Services are as set forth on ANTECH™’s published price list, quotation, order form, or as otherwise published by ANTECH™ from time to time. Prices are subject to change without previous notice for orders not yet accepted at the time of change. Unless expressly provided otherwise, prices do not include taxes.  Any and all applicable taxes, including any value added, sales, use, personal property, excise, or other taxes or duties may be added. 

Please contact ANTECH™’s Customer Support Department at [email protected] to request current prices for any Services.

Payment Terms 

All fees for Services ordered are charged or billed directly to you. Unless expressly provided otherwise our prices do not include any applicable taxes. You agree to pay any value-add, sales, use, personal property, excise, or other taxes arising out of the Services, except for taxes based on ANTECH™’s net income.

Payment in advance may be required for clients who have not established credit with us or who have a poor credit or payment history. For clients with approved credit, invoices will be issued monthly with payment due within thirty (30) days of the date of invoice. All payments shall be in Euro (€). Time for payment shall be of essence of the agreement between ANTECH™ and the Purchaser.

Any amount owed beyond the date such amount became due and payable shall accrue a late charge at a rate of 8.0% per annum compounded monthly plus the then current European Central Bank base rate, or the maximum rate provided by law, whichever is less. To the extent permitted by law, we may change payment terms at any time or revoke any credit previously extended. If at any time you have not paid all amounts due or are otherwise in default, then in addition to any other rights and remedies available to us under applicable law, we may suspend or discontinue provision of any and all Services or the sale of products without notice. You will be responsible to reimburse us for any and all costs incurred in connection with collecting any amounts owed by you, including, but not limited to, collection agency fees, reasonable attorneys’ fees and court costs.

Privacy 

The privacy and confidentiality of your information and the information of your customers is important to us. Please see our Privacy Statement, available at https://www.mars.com/privacy(open in new tab) for more information on the privacy and data security practices of ANTECH™.

Confidentiality 

Without the prior written consent of a duly authorized representative of ANTECH™, except as required by law or judicial process, you shall not, and you shall cause your representatives not to disclose to any third party any pricing information or any other information provided to you by or on behalf of ANTECH™ on a confidential basis. You agree that any breach of this commitment will result in irreparable and continuing damage to ANTECH™ for which there may be no adequate remedy at law, and ANTECH™ shall be entitled to seek injunctive relief in addition to any other remedy to which it may be entitled.

Performance of Services 

ANTECH™ will provide the services in a timely and professional manner. If an error occurs, your sole right and our sole remedy is to provide the services again. No further guarantees are provided.

Limitation of Liability 

EXCLUSIONS. SUBJECT TO THE EXCEPTIONS SET FORTH IN THE "FULL LIABILITY" PARAGRAPH BELOW, UNDER NO CIRCUMSTANCES SHALL ANTECH™ OR ANTECH™'S LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR REVENUE, LOSS OF GOODWILL, LOSS OF DATA, OR LOSS OF BUSINESS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SALE OR PROVISION OF OUR SERVICES, OR FOR ANY FAILURE OR DELAY IN PROVIDING SUCH SERVICES.

LIMITATION OF LIABILITY. SUBJECT TO THE EXCEPTIONS SET FORTH IN THE "FULL LIABILITY" PARAGRAPH BELOW, ANTECH™'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE PROVISION OF SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM.

WE HAVE NO LIABILITY FOR THE PURPOSES FOR WHICH YOU USE OUR SERVICES OR FOR THE RESULTS, REPORTS OR ADVICE WE PROVIDE TO YOU.

FULL LIABILITY. THE LIMITATIONS AND EXCLUSIONS OF LIABILITY SET FORTH IN THE "EXCLUSIONS" AND "MAXIMUM LIABILITY" SECTIONS ABOVE DO NOT APPLY TO THE FOLLOWING DAMAGES:

  • CLAIMS FOR DAMAGES ARISING FROM THE BREACH OF ESSENTIAL CONTRACTUAL OBLIGATIONS (CARDINAL OBLIGATIONS), WITH ANTECH™ ONLY BEING LIABLE FOR THE TYPICAL AND FORESEEABLE DAMAGE, UNLESS ONE OF THE OTHER EXCEPTIONS MENTIONED IN THIS CLAUSE APPLIES.
  • DAMAGES RESULTING FROM INJURY TO LIFE, BODY OR HEALTH THAT ARE BASED ON THE FAULT OF ANTECH™ OR A LEGAL REPRESENTATIVE OR VICTIMATE AGENT OF ANTECH™.
  • OTHER DAMAGES THAT ARE BASED ON GROSS NEGLIGENCE, FRAUD OR INTENTIONAL BEHAVIOR OF ANTECH™ OR ON INTENTIONAL BEHAVIOR OR GROSS NEGLIGENCE OF A LEGAL REPRESENTATIVE OR VICTIMATE AGENT OF ANTECH™.

Force Majeure

ANTECH™ shall not be liable for any failure to perform caused by or in any manner arising from fires, floods, accidents, riots, acts of God, war, governmental interference or embargoes, strikes, labor difficulties, any shortage of labor, fuel, power, materials or supplies, disease outbreak, pandemic or epidemic, transportation delays, delays in deliveries by our vendors or any other cause or causes (whether or not similar in nature to any of these hereinbefore specified) beyond our reasonable control.

Governing law; Jurisdiction

These Terms and the Services shall be governed by and construed, without reference to any conflict of law principles, in accordance with the laws of Germany. 

Any legal proceedings arising out of or in connection with these Terms and Conditions, as well as any related disputes between us and you, shall be subject to exclusive jurisdiction and you irrevocably consent to the personal jurisdiction of the courts in Darmstadt.

Notices 

Any notices with respect to these Terms should be sent:

ANTECH™ Lab Germany GmbH, Dina-Weißmann-Allee 6, 68519 Viernheim, Germany

Attn: Customer Service

Modifications to these Terms

ANTECH™ reserves the right to modify these Terms at any time by posting the revised Terms on this website. You will be notified of any changes to these Terms no later than the time you next place an order or before you receive our Services after these Terms are revised. Your continued use of our Services after you have been notified of the revised Terms will be deemed to constitute your irrevocable consent to those changes unless you have expressly agreed to the changes or objected to them within a period of two weeks. If you have objected within two weeks of receiving the change notice or are unable to comply with the revised Terms, you must immediately stop using our Services. Except for Services subject to an order already confirmed by ANTECH™, ANTECH™ reserves the right to change, modify, suspend or discontinue all or any aspect of its Services at any time and without prior notice.

Questions

If you have any questions about the rights and restrictions above, please feel free to contact our Customer Service team at the following addresses or numbers:

Phone: +49 (0) 6204 7890 0, select "3" in the recorded message

E-Mail: [email protected]

Mail: ANTECH™ Lab Germany GmbH, Dina-Weißmann-Allee 6, 68519 Viernheim, Germany

Attn: Customer Service

General

The terms set forth in these Terms and any documents referred to in these Terms (for reference these include the ANTECH™ Access Agreement if applicable) constitute the entire agreement with respect to our Services and may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms. Any purchase order, order for work, acceptance, or other writing submitted by you that includes any conditions that vary from these Terms are hereby rejected.

You may not assign your rights and obligations under these Terms without the prior written consent of ANTECH™; provided, however, that you may assign these Terms without ANTECH™’ prior written consent to any person or entity that acquires all or substantially all of the assets of your business, provided that any such assignee shall deliver to ANTECH™ a written assumption of all obligations and liabilities of yours under these Terms. These Terms shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.

If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

The failure of ANTECH™ at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing. ANTECH™ reserves all rights not expressly granted herein. 

General Terms and Conditions for Supply and Service

The following Terms and Conditions for Supply and Services (the “Terms”) are the only terms and conditions that will govern the offer, sale and delivery of all products and services (as defined below) provided by ANTECH™ and delivered to YOU. Any other terms and conditions of sale and purchase (other than the commercial terms of the Agreement, in particular those that may be contained in any purchase order or other form provided by YOU will be without force and effect, regardless of whether or not they have been expressly rejected by ANTECH™. Only these Terms shall apply, even if WE, having knowledge of other terms and conditions, perform the Agreement without reservation.

1. DEFINITIONS. Words “YOU” and “YOUR” refer to the “Customer” and the words “WE”, “US”, “OUR”, refer to ANTECH™ or assigns as the owner of the Equipment, “ANTECH™” refers to ANTECH™ Diagnostics Germany GmbH or assigns. WE and YOU also jointly referred to as the “Parties” and individually as a “Party”.

Agreement” means a legally binding agreement concluded between the Parties e.g., signed document or a Purchase Order accepted by ANTECH™ in any form, included by means of email, letter, fax and/or orally.

Confidential Information” shall include all information that ANTECH™ designates in writing to be “CONFIDENTIAL” and all other information YOU know, or should reasonably know, is considered by ANTECH™ to be confidential, including the terms of any Agreement and any Purchase Order and the associated pricing.

Equipment” refers to new and used instruments, such as chemistry, blood gas, laser, ultrasound, x-ray, tele-cytology, hematology, urine, fecal, microscopic, and imaging devices, rapid test readers, other clinical hardware analyzers, instruments, and infusion pumps, including all replacement parts, repairs, and documentation. Used Equipment is refurbished by us.

Products” include one of any stand-alone or combination of Equipment, Supplies, and Software. Product connected to any network or power source (“Connected Product”) is a Product. Products, where applicable, carry a serial and/or lot control number and expiration date from which a manufacturing history of the Product can be derived.

Purchase Order” “Order” means Buyer’s binding commitment to purchase Products or services from the Seller.

Services” are any service provided by ANTECH™, including but not limited to laboratory services, diagnostic services, testing services, pathological services, clinical services, and consultation services.

Software” refers to any software provided by ANTECH™ licensed to YOU on a non-exclusive basis and which may only be installed and used for the Intended Use with and only with Equipment with which it was delivered.

Supplies” refers to the tests, reagents, tips, cups, calibration consumables, control consumables, start-up consumables, slides, panels, cards, and other such consumable items that are used in the normal operation of Equipment and diagnostic tests, and related parts.

Taxes and Fees” include any VAT, assessment, inspection or testing fee, transportation costs, shipping fees, customs, export compliance, insurance or any other tax, fee, or charge of any nature whatsoever imposed currently or in the future on ANTECH™ or by any state, local or other governmental authority, upon or with respect to the sale possession, purchase, delivery, shipment, storage, processing, use, or consumption of any of the Products covered by the Agreement, including taxes, fees or charges that are measured by the receipts from the sale of such Products (individually or collectively), but, for the avoidance of doubt, no income taxes.

All legal terms in German shall be construed in accordance with the interpretation given to such terms under German law.

2. EFFECTIVE DATE. An Agreement between the Parties is effective upon the sign date of a binding document or upon acceptance of a Purchase Order by ANTECH™ (“Effective Date”).

3. SUPPLIES. Supplies eligible for purchase under this Agreement, are shipped to YOU directly by ANTECH™. If Equipment or Supplies are no longer available, irrespective of whether this is due to OUR inability to obtain products or materials from usual sources (including, but not limited to, original manufacturers), subcontractors, or suppliers, or if we, in OUR sole discretion, decide to no longer produce or distribute the Equipment or Supplies, WE may exchange such Equipment or Supplies selected by you for reasonably simila

4. DELIVERY, INSPECTION, AND ACCEPTANCE. Equipment delivery, and installation and delivery of Products and Supplies, is included in the shipping and handling charges, defined below. Use instructions for all items are either included with shipments or or are made available as a download. YOU are responsible for being knowledgeable about their selection and proper and safe use. Except as otherwise provided herein, ANTECH™ will not be responsible for any damage to or loss of product. YOU agree to receive Products when they are delivered and to sign an acceptance for them if WE supply one. At OUR discretion, WE may confirm verbally or by fax or by email that YOU have accepted the Products and it shall have the same effect as a signed Product acceptance. YOU shall inspect the Product immediately upon receipt under the provision that YOU shall not open containers that are visibly damaged on arrival and shall immediately notify ANTECH™ and, where feasible, the carrier of the damage in writing. Damage in any Product discovered by reasonable inspection or inconsistencies with a Purchase Order shall be reported to ANTECH™ in writing within five (5) days of receipt of Product. Defective Products shall be returned to ANTECH™ following the Defective Product Return Procedures defined in Section 7 below. Upon receipt and inspection of the Product by YOU, if the number of Products is not the amount ordered or if the Products are damaged (not in transit), YOU shall notify ANTECH™ in writing without undue delay. If it is shown that ANTECH™ shipped less than the ordered amount, ANTECH™ will ship the remaining balance of Products ordered. ANTECH™ will replace any Product determined to be damaged at the time of shipping or if shipped pursuant to ANTECH™ shipping and handling. YOU shall cooperate fully to assist ANTECH™ in pursuing a claim of damaged Products against the carrier where ANTECH™ provided shipping. If YOU fail to notify ANTECH™ in writing of any defect in the Products within the applicable period, or if YOU use the Products for clinical purposes, such Products are deemed accepted by YOU. This does not apply to claims for damages which are based on willful misconduct (Vorsatz), the German Product Liability Act (Produkthaftungsgesetz) or hidden defects. In case of hidden defects, they shall be reported in writing to ANTECH™ without undue delay following discovery. In addition, section 377 Commercial Code (Handelsgesetzbuch) shall apply. Should YOU have any questions concerning the temperature of Supplies upon receipt, YOU shall immediately notify ANTECH™’s Customer Service Center at +49 (0) 6204 789 0 222.

5. PURCHASE ORDERS AND FULFILLMENT. If WE accept the Purchase Order, the Agreement between the Parties shall be deemed concluded. ANTECH™ reserves the right to accept or deny Purchase Orders in its sole discretion. Purchase Orders are subject to acceptance by US and may be subject to credit check. ANTECH™ will verbally or by fax or electronically confirm Purchase Order details. ANTECH™ will issue the relevant invoices for such Purchase Orders. OUR delay to issue YOU invoices shall not cause any amounts due, when due to be delayed, reduced, or otherwise offset.

If the Purchase Order terms conflict with the Agreement, the Agreement will govern and control, and all additional or conflicting provisions from YOU are expressly rejected without notice or action, unless expressly approved in writing by an authorized ANTECH™ officer.

6. WARRANTY. Together the Equipment Warranty, the Software Support, the Services Warranty, and the Supplies Warranty (as each are defined below) shall be referred to collectively herein as ANTECH™’s “Warranty.”

Equipment. ANTECH™ warrants that its Equipment will conform to ANTECH™’s written specifications and will be free from defects in materials and workmanship for twelve (12) months from the date of shipment, used Equipment shall benefit from the above warranty for a period of 6 months from the date of shipment (“Equipment Warranty”), unless limited in the Agreement.

Software. ANTECH™ will support Software for twelve months from the date of delivery to YOU (“Software Support”). Software is supported, not warranted. ANTECH™ shall provide bug fixes to Software to YOU at no charge, provided, however, such bug fixes may incur labor charges. Software support does not include Equipment or support of third-party equipment or software. ANTECH™ retains all rights to Software. Software is licensed, not sold. Software is not transferrable without the express written consent of ANTECH™. ANTECH™ may from time to time offer updates to Software, In ANTECH™’s sole discretion ANTECH™ may update Software free of charge, and if ANTECH™ does and ANTECH™ so chooses, Customer expressly agrees and authorizes ANTECH™ to update Software on Equipment (“Software Support”)

Supplies. ANTECH™ warrants that, unless limited in the Agreement, its new Supplies will conform to ANTECH™’s written specifications and will be free from defects in materials and workmanship for twelve (12) months from the date of shipment or the shelf life designated on the Supplies or published documentation, whichever is shorter, as long as YOU ensure the Supplies are maintained in compliance with ANTECH™’s storage and use requirements (“Supplies Warranty”).

Services. ANTECH™’s warrants its Services are performed to industry standards at the time of performance. ANTECH™’s sole obligation for Services and YOUR sole remedy for breach of this Warranty in ANTECH™’s performance of any Service is limited to ANTECH™ repeating the Service (“Services Warranty”).

Warranty Support and Cooperation. ANTECH™’s technical support services for Customer’s questions regarding the Equipment or its operation is available Monday to Friday 8 am till 7pm. Saturday 10 to 11 am and 4pm to 5pm. Sundays and on holidays 10 to 11 am. Telephone: +49 (0)6204 789 0 221. YOU agree to resolve in good faith issues with Equipment, Software, Products, or the Warranty and to cooperate with ANTECH™ to do so and to assist ANTECH™ in gathering data and to use best efforts to provide accurate and complete data, information regarding service, and troubleshooting. Customer agrees to not tamper with Equipment insignia, markings, or serial number or any configuration that would allow Equipment to use Supplies or Software from anyone other than ANTECH™. Customer will ensure all Products are used solely in accordance with reasonable care and caution, by properly qualified and licensed personnel who are supervised and trained by Customer. For connected Product, Customer agrees to: (1) Provide and maintain a broadband connection to the Equipment, with open firewall and network access for ANTECH™’s remote access at all times requiring service or, failing which, (i) SERVICE AND SUPPORT SHALL BE DELAYED, LIMITED, OR PRECLUDED, AND (ii) CUSTOMER MAY INCUR ADDITIONAL COSTS, (2) provide all assistance reasonably requested by ANTECH™ to assist in gathering data from the Equipment, Software and other equipment, and use best efforts to provide accurate and complete data, information regarding service, and troubleshooting assistance, (3) Comply with the requirements of any implementation guidelines, security procedures, or other instructions provided by ANTECH™, including having access to commercially available software and internet browsers, at Customer’s expense, selected by ANTECH™ that are reasonably necessary for access to or use of Equipment or Software information, and (4) ensure the security of connected Product by taking appropriate measures to prevent unauthorized access to connected Product and interception of communications between ANTECH™ and the connected Product, including isolating connected Product from other networks, setting up firewalls, preventing introduction of malware and spyware, and other measures to ensure security of Products and connected Product.

Warranty Exclusions. The Warranty does not cover and YOU will be charged for: (1) damage to a Product due to accident, neglect, misuse (including use of the Equipment for other than the Intended Use), fire, water, weather, heat, dust, sand, hair, fur, fluids, moisture, chemicals, debris, causes related to electrical surcharges or failures, malicious software, ransomware, or code of any type from any source not ANTECH™, or failure to use the Product according to ANTECH™’s recommended routine handling, storage, maintenance, operating procedures, instruction manuals and sample handling guidelines; (2) damage to the Equipment as a result of the use of supplies, cleaning agents, or user replaceable parts that are not pre-approved by ANTECH™ for use with the Equipment or are provided by anyone other than ANTECH™; (3) use of associated parts provided by third parties, including, but not limited to, computer components, printers, software, networks (LAN or WAN), and other consumable parts; (4) damage from alteration, modification or service by someone other than ANTECH™; (5) expired Supplies; (6) damages caused by YOUR delay in notifying ANTECH™ of or continued use of damaged Product; (7) YOUR failure to use reasonable care or to use the Products in a manner consistent with industry and environmental norms; and (8) events where the Product is not otherwise covered under Warranty. THE WARRANTY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIE. ANTECH™ MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED.

7. DEFECTIVE PRODUCTS RETURN PROCEDURE. “Defective Product” is defined as Product that does not conform to ANTECH™’s Warranty. If YOU believe that any Product purchased directly from ANTECH™ does not conform to the Warranty, YOU should notify ANTECH™ in writing. If YOU intend to reject defective Product delivered hereunder, it must specify the reasons therefor to ANTECH™ in writing. ANTECH™ has no obligation to repair or replace defective products purchased or acquired from unauthorized distributors, resellers, or internet or grey market acquisition or any source not ANTECH™.

(a) Defective Equipment. If Equipment (excluding Supplies) fails to perform to ANTECH™’s specifications due to defects in material and/or workmanship (“Defective Equipment”), under normal and proper use and operating environment and with proper maintenance (subject to ordinary wear and tear) during the warranty Period, ANTECH™ will, at ANTECH™’s sole discretion, either repair or replace with a new, used, or refurbished or remanufactured Equipment of reasonably similar or better model, revision, age, and cosmetic condition, free of any such defects (“Exchange”) any Equipment which proves to be a Defective Equipment without charge to YOU. ANTECH™ will pay for all shipping charges incurred in returning and replacing Defective Equipment. If YOU request expedited shipping, ANTECH™ will use its reasonable efforts to comply upon request, provided ANTECH™ agrees in advance to expedite the shipment. YOU will grant ANTECH™ the access to YOUR Location and the Defective Equipment as necessary to remedy the defect.

(b) Defective Supplies. Expired, damaged, misused, improperly stored, tampered with Supplies cannot be returned for replacement, refund or credit and must be properly disposed of by YOU at YOUR expense. Upon proper notification by YOU and YOUR compliance with the return procedure set forth below, Supplies which fail to comply with the Warranty may be returned for repair or replacement at YOUR choice pursuant to section 439 German Civil Code (Bürgerliches Gesetzbuch). If ANTECH™ fails to cure the defect, YOU may, at YOUR choice, revoke the Agreement under sections 440, 323 and 326 par. 5 German Civil Code (Bürgerliches Gesetzbuch), reduce the purchase price under section 441 German Civil Code (Bürgerliches Gesetzbuch), demand damages under section 440, 280, 281, 283 and 311a German Civil Code (Bürgerliches Gesetzbuch), or demand reimbursement of futile expenditure under section 284 German Civil Code (Bürgerliches Gesetzbuch). The limitations on liability established in Section 22 of the Agreement shall apply.

(c) Return Procedure for Defective Product. YOU shall notify ANTECH™ of defective Product in writing or by phone conversation with an authorized ANTECH™ Customer Service representative. All Equipment returned to ANTECH™ must be packaged appropriately per ANTECH™ instructions and in a ANTECH™ approved shipping box. ANTECH™ shall have no obligation to replace, repair, or return any Product returned without authorization. Any returned Defective Product that is replaced shall become the property of ANTECH™ and YOU shall sign any necessary paperwork to transfer ownership (unless it was already owned by ANTECH™, as it is the case of the Equipment). If ANTECH™ elects to replace any Defective Product, the provisions of lit. a shall apply. If applicable, the replacement Purchase Order will be in full shipping units, with freight paid by ANTECH™. YOU will grant ANTECH™ the access to YOUR Location and the Defective Equipment as necessary to remedy the defect. After the Warranty Period has expired, YOU are responsible for the proper disposal of the Equipment.

8. TRANSPORTATION, TITLE, AND RISK OF LOSS. For Purchase Orders purchased through or shipped by authorized third parties, the third party’s policy regarding transportation charges will apply and YOUR recourse is solely through the third party. Actual costs of any special or expedited shipping and handling requested by YOU will be invoiced to and paid by YOU. Where the standard shipping and handling charges are not applicable, the shipping terms for all sales are Ex Works Incoterms 2020, ANTECH™’s designated location.

Title to Products, the Equipment and Supplies and risk of loss shall pass to YOU upon delivery by ANTECH™ to the carrier for shipment to YOU or, if standard shipping and handling are not applicable, in accordance with the agreed Incoterm. ANTECH™ reserves the right to make delivery of Products ordered by YOU in installments, with each shipment being treated as a separate transaction hereunder. ANTECH™ may make partial shipments of Equipment, Products or Supplies against a single Purchase Order, but ANTECH™ will not charge an extra shipping fee for additional shipments required to fulfill that Purchase Order. ANTECH™ will make commercially reasonable efforts to deliver to YOU ordered Products using industry standard methods, refrigeration, and carriers.

9. SOFTWARE. Software is not assignable. ANTECH™ retains all rights to Software. Software is licensed, not sold. Software is not transferrable without the express written, prior consent of ANTECH™. All Software is licensed to YOU on a non-exclusive basis, and which may only be installed and used for the Intended Use with and only with Equipment and Products with which it was delivered. Without waiving any other rights, ANTECH™ may terminate a license to Software in accordance with Section 16 if YOU fail to comply with any material obligation under the Agreement or the license.

10. LOSS, DAMAGE, UNAUTHORIZED USE. Except for reasonable wear and tear and loss, destruction or damages caused by US or third parties engaged on OUR behalf, YOU are solely responsible for the risk of loss, destruction of, or damage to the Equipment, Products and other Supplies once delivered to YOU, even for reasons beyond YOUR control or force majeure events (Fälle höherer Gewalt). If damaged Equipment Products and other Supplies require repair, YOU agree to pay OUR normal rates to repair any damage. YOU shall not supplement, modify, reverse engineer, decompile, disassemble, or otherwise alter, use for competitive benchmark, make available for competitor evaluation, or expose to such activity, any Equipment, Product or Supplies.

11. TAXES. YOU are responsible for payment of all Taxes and Fees.

12. LATE PAYMENT AND CHARGES; BILLING DISPUTES.

Payments shall be remitted within 30 days from receipt of the invoice to the account shown on the statement or invoice, including the invoice number and customer reference to ensure appropriate application. If YOUR account becomes delinquent this shall be YOUR breach and ANTECH™, at its sole option, may stop shipments until the account is brought current, charge interest charges on overdue amounts at the rate of 9% above the base rate pursuant to Section 247 of the German Civil Code (Basiszinssatz nach § 247 BGB (whichever is less), and/or change any credit terms provided to YOU and require prepayment on Purchase Orders. In addition, ANTECH™ can withdraw from the Agreement after YOUR non-payment despite a reminder If ANTECH™ retains a collection agency and/or attorney to collect overdue amounts, all collection costs, including attorney’s fees and court costs, shall be paid by YOU to the extent permitted by applicable law. ANTECH™ shall have no liability or other responsibility to YOU for any financing arrangements (including, but not limited to, loans or lease arrangements) made by YOU with third party lenders to purchase Products from ANTECH™. For questions about remitting payment or written billing disputes, YOU should contact ANTECH™’s Accounts Receivable department at [email protected].

13. RESALE AND EXPORT; NO CONFLICT. YOU agree that the purchase of the Equipment, Products and Supplies is solely for YOUR use and benefit for the normal and ordinary use, and YOU acknowledge and agree that YOU shall not resell, distribute, rent, lease, loan, or export any Product to any person subject to export restrictions or sanctions.

14. TRADEMARKS. YOU agree that the trademarks and any other intellectual property of ANTECH™ are and will remain the sole and exclusive property of ANTECH™ and YOU agree not to do anything, or allow any other party to do anything, inconsistent with such ownership or to contest ANTECH™’s ownership of its trademarks. Except as expressly set forth herein, YOU shall have no right, title, or interest in any intellectual property, including but not limited to patents, trademarks, trade names, or trade dress, relating to the Products sold hereunder. YOU shall not tamper with any Products or remove, cover or alter, any trademarks, insignia, markings, or serial number or any configuration that identifies the origin of Products or allows Equipment to use Supplies from anyone other than ANTECH™.

15. CONFIDENTIAL INFORMATION. YOU shall maintain as confidential and not disclose to others without ANTECH™’s prior written consent or unless required to do so by law, existence, facts, terms, or amount of this Agreement, nor the substance of the negotiations leading to this Agreement, Orders or any trade secrets, processes, techniques, designs, know-how or other Confidential Information obtained from ANTECH™, to any person or

entity other than to YOUR employees and contractors that have a need to know and are subject to professional confidentiality obligations. These terms of Confidential Information shall survive any expiration or termination of the Agreement, are in addition to and shall not supersede or replace any confidentiality, non-disturbance or similar agreement between YOU and US executed previously.

16. CHOICE OF LAW AND JURISDICTION; LIMITATION PERIOD.

The Agreement and all individual Purchase Orders issued on the basis thereof shall be governed and construed in accordance with the laws of the Republic of Germany without regard to the conflicts of law principles thereof. YOU and US expressly waive the application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) to the Agreement. To the extent legally permissible, YOU consent and agree that jurisdiction, personal or otherwise, over YOU and over the Products, with respect to any provision of the Agreement shall be that of the courts of Lampertheim and Darmstadt Germany, respectively. No action, regardless of form, arising out of or in any way connected with the Products furnished by ANTECH™ may be brought by YOU more than one (1) year after the cause of action has accrued.

17. RIGHT TO SET-OFF. YOUR right to set off YOUR claims against payment claims of ANTECH™ shall be limited to claims that are uncontested or have been established by final judgement.

18. LIMITATION OF LIABILITY. WE SHALL BE LIABLE FOR WILLFUL MISCONDUCT (VORSATZ) OR GROSS NEGLIGENCE (GROBE FAHRLÄSSIGKEIT). LIABILITY FOR ORDINARY NEGLIGENCE (LEICHTE/EINFACHE FAHRLÄSSIGKEIT) IS EXCLUDED WITH REGARD TO EQUIPMENT SOLD TO YOU AND WILL OTHERWISE (I) BE LIMITED TO THE VIOLATION OF MATERIAL CONTRACTUAL OBLIGATIONS (WESENTLICHE VERTRAGSPFLICHTEN), I.E. SUCH OBLIGATIONS THAT ARE MANDATORY FOR THE PERFORMANCE OF THE AGREEMENT AND ON WHICH YOU RELIED AND (II) IN THIS CASE BE LIMITED TO THOSE LOSSES THAT ARE TYPICAL FOR THE AGREEMENT AND FORESEEABLE AT THE TIME OF ITS EXECUTION. THE AFORESAID LIMITATIONS SHALL NOT APPLY IN CASE OF DAMAGES TO THE LIFE, THE BODY OR THE HEALTH OF A PERSON; THE SAME APPLIES TO COMPULSORY LIABILITY ACCORDING TO THE GERMAN PRODUCT LIABILITY ACT (PRODUKTHAFTUNGSGESETZ). TO THE EXTENT THE LIABILITY OF ANTECH™ UNDER THIS AGREEMENT IS EXCLUDED OR LIMITED UNDER THE PROVISIONS OF THIS SECTION 22, SUCH EXCLUSION OR LIMITATION SHALL LIKEWISE APPLY TO THE PERSONAL LIABILITY OF ANTECH™’S EMPLOYEES, LEGAL REPRESENTATIVES AND SUBCONTRACTORS. THIS AGREEMENT SHALL NOT BE DEEMED OR CONSTRUED TO CREATE ANY RIGHT IN ANY THIRD PARTY.

19. PERSONAL DATA PROTECTION. YOU and US shall process personal data of the signatories of the Agreement and any other data subject for the purpose of ensuring the maintenance of the relationship and the performance of the Agreement. The applicable legal basis for the processing of personal data will be the performance of the Agreement and the legitimate interests pursued by YOU and US. Data will be transferred to third parties such as public authorities only if required by law. Personal data will be stored during the duration of the Agreement and later for as long as is necessary to determine the possible liabilities that may arise from the processing. Our current privacy policy can be found at https://www.mars.com/privacy-policy-german.

20. EXCUSABLE DELAY. ANTECH™ shall not be responsible in any way for the loss, damage, detention, or delay caused by any acts or circumstances beyond ANTECH™'s control. Such acts and circumstances may e.g., include strike, lockout, fire, flood, war, riot, embargo, epidemic or pandemic, insurrection, act of God, civil or military authority, force majeure (Fälle höherer Gewalt), compliance with governmental requests or orders, accidents, or YOU caused delays, transportation shortages or delays. ANTECH™’s performance shall be deemed suspended during and extended for such time as it is so delayed, and delivery dates shall be so extended.

PURCHASE ORDER TERMS AND CONDITIONS (Germany)

1. APPLICABILITY. These terms and conditions, including the terms and conditions on the face of Buyer’s purchase order (“Order”), form a part of such Order and apply to the entire understanding for a purchase of goods or services, as may be applicable, between ANTECH™ Diagnostics Germany GmbH and/or ANTECH™ Lab Germany GmbH, both having its seat at Dina-Weißmann-Allee 6, 68519 Viernheim, Germany, or any of its subsidiaries and affiliates (in the sense of Art. 15 of the German stock corporation law [AKtG]) named on the Order (“Buyer”) and the supplier named on the Order (“Supplier”). These terms and conditions shall govern the purchase of any goods or services pursuant to an Order; unless the Order covers the purchase of the same goods and services which are the subject matter of a written agreement between Buyer and Supplier, in which case the terms and conditions of that written agreement shall apply and supersede these terms and conditions. If the Order references any specifications of Buyer or any statement(s) of work, these documents are incorporated into the Order and supersede these term and conditions if they conflict, unless otherwise agreed in writing by Buyer and Supplier. Any other terms and conditions of Supplier applied through any reference contained on any Supplier acknowledgment, confirmation, invoice or any other documents or form whatsoever, are explicitly excluded. All binding documentation controlling the relations between Buyer and Supplier must be in the German language unless agreed otherwise by the parties in writing or as required by law.

2. ORDERS. An Order shall be binding between the parties if accepted by the Supplier within five (5) days upon receipt of the Order by Supplier. If the Supplier does not reject the Order within the five-(5)-days acceptance period, the Order is deemed to be accepted. Within this five-(5)-day acceptance period, the Buyer may cancel the Order at any time and at no expense if the Supplier has not yet accepted the Order. Buyer is entitled to modify an Order at any time in writing, even after delivery, provided Buyer reimburses Supplier for any reasonable direct costs incurred as a result of such modification. Upon reasonable notice to Supplier, Buyer has the right to recover any of its property such as but not limited to drawings, samples, free issue materials, equipment etc. within Supplier’s custody or control, at Supplier’s expense. Any services performed, or goods supplied by Supplier without an Order from Buyer will be at Supplier’s own risk and cost. The term of the Order is as stated on its face or, if not so specified, the Order commences on the date of the Order and continues until the last goods or services supplied under it are delivered.

3. VOLUMES. Buyer will not be obliged to purchase any minimum volume of goods or services unless the Order specifically indicates otherwise. Forecasted volumes will not be binding on Buyer. Supplier must advise Buyer immediately if there is any shortage in the supply of raw materials, goods, resources, or personnel necessary to fulfil the Order, and present an action plan to Buyer to remedy the shortage.

4. ORIGIN.Supplier agrees that the goods and services provided by Supplier will not in any way directly or indirectly originate from or be provided by any country, person or entity which would cause Buyer to be in violation of or be penalized by U.S., EU, or other applicable economic-sanctions laws. Supplier must provide at Buyer’s written request all information enabling Buyer to identify the origin, place, and date of manufacture of the goods and the raw materials used to manufacture the goods, and any other information regarding the goods and the related raw materials, in addition to the serial or batch numbers

5. DELIVERY. Supplier must deliver the goods and/or services to Buyer according to the Order, including volume, price, delivery date, delivery terms, time, and location. All goods delivered by Supplier must comply with the specifications or statement(s) of work attached to the Order or separately communicated to Supplier and agreed by Supplier or accepted without protest. Quantity, delivery date and time of performance are essential conditions of the Order and time of delivery and/or performance of the Order is of the essence. Supplier will inform Buyer in writing of any actual or probable delay in its performance of the Order as soon as Supplier has knowledge of such actual or probable delay. Supplier will provide any drawings, instructions, descriptions, deliverables, calculations, control certificates and certificates of conformity or analysis, customs clearance documentation and any other documents relating to the goods or services reasonably required by Buyer.

6. INSPECTION, ACCEPTANCE, AND REMEDIES Buyer has a reasonable period of time after delivery to inspect and accept the services. Buyer may inspect the goods delivered for external damage to packaging, correct identity, and correct quantity in due course of business and notify Supplier of any such deficiencies detected during this inspection without undue delay (unverzüglich). Buyer will notify Supplier of further defects which were not detectable during the incoming inspection (hidden defects) within 14 days after they have been detected. Buyer’s receipt of goods or services or its inspection or non-inspection (within the timeframe set out in this section) of or payment for the goods or services will not constitute acceptance of the goods or services and will not impair Buyer's right to (i) reject nonconforming goods or services, (ii) recover damages and/or (iii) exercise any other remedies to which Buyer may be entitled. Buyer does not waive any of its rights or remedies resulting from any breach of the Order by accepting the goods or services. Rejected goods may be returned to Supplier or otherwise disposed of at Supplier’s sole cost and expense and Supplier will refund Buyer all amounts paid by Buyer for the rejected goods.

If the delivered goods or services do not comply with one or more of the warranties under section 13 of these terms and conditions and without prejudice to Buyer’s other rights under applicable laws, the Order, or these terms and conditions, Buyer may reject the goods or services and at Buyer’s sole option and at Supplier’s expense: (a) Supplier will replace or repair the goods and/or services as necessary to make them compliant with the warranties or refund Buyer all amounts paid for the rejected goods, and/or (b) Buyer may procure replacement goods or services at Supplier’s expense, and/or (c) Buyer may terminate or modify the Order

7. RISK OF LOSS AND TITLE TO THE GOODS Except as otherwise stated in the Order, Supplier retains the risk of loss and/or damage to the goods until the goods are physically delivered to Buyer's stated place of delivery. Buyer will obtain full title to the goods upon physical delivery of the goods to Buyer’s stated place of delivery.

8. PRICES AND TAXES. Prices are as stated in the Order. fixed and firm. Unless otherwise Order, prices include (i) all costs to comply with terms conditions of (ii) any taxes, including sales, use, excise, value added other (iii) fees, duties, or governmental charges on sale goods services covered by If Buyer is required pay taxes related purchased addition price indicated Supplier will promptly reimburse Buyer, unless agreed parties.

9. INVOICING AND PAYMENT . Supplier will invoice Buyer for the amounts due under the Order. All Supplier invoices must clearly state Buyer’s Order number and any other information Buyer may reasonably request. Except as otherwise stated in the Order or other commercial document or in this paragraph, Buyer will pay Supplier within 45 calendar days after receiving the applicable invoice or receiving the goods (or performance of the services), whichever is later or within such lesser period of time as is required by applicable laws. Buyer retains the right to withhold payment of all disputed amounts upon notification thereof to Supplier. Buyer has the right to set off its claims and the claims of its European affiliates and subsidiaries against the amounts due and claims of Supplier. If Buyer fails to make a payment due to Supplier under the Order by the due date, Buyer shall pay interest on the overdue sum from the due date of payment of the overdue sum, whether before or after judgment. Interest under this section shall accrue at 3% a year above the then current ECB base rate from time to time.

10. CONFIDENTIALITY. Supplier agrees to keep confidential the terms and conditions of the Order and all confidential or proprietary information disclosed by or on behalf of Buyer or otherwise learned or obtained by Supplier in connection with the Order or its performance for the maximum length of time permitted by applicable law or 10 years following the expiration or termination of the Order, whichever is longer. Supplier will not use any of this information other than to perform the Order and will not disclose any of this information except as required by law and then only after written notice to Buyer. Supplier is responsible for any unauthorized disclosure of Buyer’s confidential or proprietary information by Supplier, its affiliates and subsidiaries, and their employees, agents, and subcontractors. When the Order is terminated or expires, Supplier will promptly return to Buyer all information, documents and materials received by or on behalf of Buyer including all electronic data, except to the extent Supplier is required to retain a copy pursuant to applicable law. Information will not be considered as confidential if it is: (a) lawfully obtained by Supplier from a third party without restriction; (b) developed independently by Supplier without the aid, application, or use of Buyer’s confidential or proprietary information; or (c) publicly available when received or subsequently becomes publicly available through no fault of Supplier

11. PROPRIETARY INFORMATION AND MATERIALS. All materials, including drawings, specifications and other documents and any molds, dyes, tools, equipment, samples, recipes, software, copyrights, trade secrets, designs, patents, trademarks or other intellectual property rights having similar effect, furnished by or on behalf of Buyer are for use by Supplier solely with respect to the Order. Supplier (i) does not have any rights to or interest in the materials except to the extent necessary to execute the Order, (ii) is responsible for maintaining the materials in proper working order subject only to normal wear and tear, (iii) unless otherwise provided by applicable law, will not reverse engineer, disassemble, deconstruct, examine or decompile all or any portion of the materials provided by Buyer and (iv) upon completion (or earlier cancellation or termination) of the Order, must promptly destroy or return the materials, as requested by Buyer.

12. OWNERSHIP OF INVENTIONS AND AUTHORSHIP. Any goods, materials, deliverables, work product or services that may be the subject of intellectual property rights (whether registerable or not) which are conceived, reduced to practice, or otherwise made, created, or invented under the Order and are (a) based upon or arising from Buyer's information, materials or data or (b) developed for Buyer under the Order, will belong exclusively to Buyer. Insofar as intellectual property rights are created within the course of the fulfillment of the Order, Supplier agrees to assign and hereby assigns to Buyer all rights, titles and interest in such intellectual property rights (including without limitation the right to make, have made, use, sell, offer to sell, keep, copy, modify, adapt, distribute, reproduce, represent, arrange and translate using any means and media, in whatever form, for any activity whatsoever and whether such rights are known or unknown, existing or future) to the purchased goods, materials, deliverables, work product and services and irrevocably waives any moral rights arising in relation to any copyright work, and in all cases without additional compensation as the remuneration of Supplier for such assignment and waiver is included in the price of the Order. If such assignment is not possible pursuant to applicable laws, Supplier agrees to grant and hereby grants an exclusive irrevocable, perpetual, transferable, worldwide, fully- paid license with the right to sub-license to Buyer to make, have made, use, sell, keep, copy, modify, distribute, reproduce, represent, adapt, translate and arrange (using any means and media, in whatever form, for any activity whatsoever) the relevant intellectual property rights, whether such rights are known or unknown, existing or future. No additional compensation shall be payable by Buyer for such license as the remuneration of Supplier for such license is included in the price of the Order.

13. WARRANTIES. In addition to any other express or implied warranties and irrespective of statutory warranty rights, Supplier guarantees according to §444 of the German Civil Code (BGB) that:

(a) The goods (and the manufacture, packaging, storage, handling, transportation and delivery thereof, to the extent they are included in the Order) supplied will: 
(i) comply with all applicable laws, rules, regulations, and codes of the country(ies) of manufacture and of delivery, 
(ii) conform to the specifications, drawings, samples, Buyer’s safety and other requirements communicated to Supplier, or other descriptions contained in the Order or provided or approved by Buyer, 
(iii) be of satisfactory quality, of good material and workmanship and free from defects, lien, charges or other encumbrances, 
(iv) not infringe any rights of third parties, including intellectual-property rights and (v) be fit for their intended purpose.

(b) The services and deliverables provided will be performed 
(i) in a professional and workmanlike manner and with all reasonable care and skill, 
(ii) in accordance with best industry practice, 
(iii) in compliance with all applicable laws, rules, regulations, codes, 
(iv) in accordance with the Order and all of Buyer’s safety and other requirements communicated to Supplier, and 
(v) will not infringe any rights of third parties, including intellectual property rights.

(c) Supplier will:

(i) deliver the goods and perform the services by the delivery and performance dates in the Order; and except as otherwise stated in the applicable Order, goods will be Delivered Duty Paid (DDP), Incoterms® 2020.

(ii) at its own cost, initiate, maintain and supervise all legally required or standard industry environmental and safety precautions and programs in connection with the supply of goods or services and comply with all applicable environmental, health and safety rules.

(iii) at its own cost, obtain and maintain all necessary permits, licenses or other approvals and give all notices legally required to provide the goods or services.

(iv) at its own cost, provide all labor, materials, machinery, equipment, tools, transportation and other facilities and services needed for the proper and safe execution and completion of the Order, unless otherwise provided in the Order.

(v) be solely responsible for all methods and procedures of delivering and coordinating all portions of the goods or services, unless otherwise provided in the Order.

(vi) be solely responsible for the proper and safe handling, transportation and disposal of all materials, substances and chemicals that Supplier or any subcontractor brings onto Buyer’s premises and any resulting waste generated.

(vii) meet all requirements and documentation for certifications Buyer may require for the goods, so the goods are acceptable to certifying agencies responsible for such certifications.

(viii) remove Supplier employees, representatives and other personnel providing services from Buyer’s premises upon request of Buyer; and

(ix) comply with all applicable laws, rules, and regulations.

(d) Supplier’s and its subcontractors’ personnel performing services have the legal right to work in the country where they are performing such services, and that to the best of Supplier’s knowledge such personnel are not prohibited, by contract, or otherwise, from performing such services for Buyer.

(e) Supplier's personnel and subcontractors will remain at all times during the performance of the services Supplier’s employees, agents or subcontractors. None of the benefits provided by Buyer to Buyer’s employees will be available to Supplier’s (including Supplier’s affiliates and subsidiaries) employees, agents, or subcontractors.

(f) Buyer and Supplier are independent contractors. Nothing in the Order creates a partnership, a joint-venture or any legal entity, an agency, or an employment contract.

(g) Nothing in this Order shall be construed as creating a joint employer relationship between Supplier and Buyer. Supplier personnel providing services under this Order shall remain under the sole and exclusive control, supervision, and direction of Supplier. Supplier shall determine the terms of employment for its respective personnel in accordance with its standard practices, including hiring and firing, payment of compensation and other benefits of such Personnel, including salary, health, accident and worker’s compensation benefits and all taxes and contributions that an employer is required to pay with respect to the employment of personnel. No act or omission of Supplier shall be construed to create or render Buyer a joint employer.

14. DATA PRIVACY. Neither party envisages sharing or transferring any personal data under the Order beyond the incidental and limited amount of personal data needed to appropriately administer and fulfil the terms of the Order. Supplier and its employees, agents and subcontractors must comply with all applicable privacy and data protection laws and regulations and not put Buyer in breach of these laws or regulations. Supplier shall not transfer any personal data of Buyer or its employees to any third-party without the prior written consent of Buyer. The Mars Data Processing Policy, as it may be updated from time to time, and available at https://www.mars.com/privacy-policy-german may be used as a checklist to verify compliance with these requirements and Supplier shall comply with its terms. To the extent that fulfilment of the Order requires further processing of personal data Buyer and Supplier will enter into a separate agreement with respect thereto.

15. ANTI-BRIBERY. Supplier must not, in connection with any activities under or related to any Buyer’s Order, directly or indirectly:

(a) violate any applicable law prohibiting or penalizing bribery or corruption;

(b) offer, pay, promise to pay, give, or authorize to pay or give anything of value (including money) to any government official, official of a political party, candidate for political office, or a political party or to any private (i.e. non-government) person to influence any act or decision or to secure any other improper advantage in order to obtain or retain business with or for Buyer. Supplier will promptly report to Buyer any request or demand for any undue financial or other advantage of any kind received or offered by Supplier in connection with the performance of the Order.

16. SUPPLIER CODE OF CONDUCT. Supplier represents and warrants that Supplier (and that Supplier’s subcontractors, agents and others acting on its behalf in connection with the rendering of services and supply of goods) are in compliance with and shall at all time comply with the Mars Supplier Code of Conduct, as it may be updated from time to time, found at https://gbr.mars.com/about/policies-and-practices/supplier-code-of-conduct.

17. LIABILITY. Supplier will be liable for all types of damages or losses of Buyer, or any affiliate or subsidiary of Buyer caused willfully or negligently by any breach or non- performance by Supplier or any of its agents or sub-contractors of Supplier’s obligations under the Order. Further, Supplier will be responsible for and reimburse Buyer for all costs of and liability arising from any repair, recall of finished products (incorporating defective good or alleged defective goods), replacement or additional services including transportation.

18. INDEMNIFICATION. Supplier agrees to indemnify and hold harmless, Buyer, its affiliates and subsidiaries and their directors, officers, owners, employees, agents, and representatives from and against any and all liability, claim, loss, damage, fine, penalty, cost, expense, judgment, and settlements thereof (including reasonable attorneys' fees) and including any claim, action, liability or demand by or of any Buyer affiliate or subsidiary or third party to the extent arising out of or resulting from

(a) any good or service non-conforming to the requirements set out in clause 13 (a) or 13 (b) as applicable;

(b) any alleged or actual, direct or contributory infringement or misappropriation of any patent, copyright, trade secret or other proprietary right arising from the purchase, use or sale of the goods or services provided by Supplier;

(c) any leak or spill due to Supplier´s fault of any materials, substances or chemicals while being transported or delivered to Buyer or while on Buyer’s premises;

(d) any breach by Supplier of any term, condition or warranty contained in the Order; and/or

(e) the negligent acts or omissions, or willful misconduct of Supplier, Supplier's affiliates, subsidiaries subcontractors, employees, agents, representatives and any person performing services under the Order.

19. INSURANCE. Throughout the term of the Order and until at least 6 months following the expiry of the shelf life of any goods delivered to Buyer under the Order, Supplier will take out and maintain an adequate insurance policy with a first-ranking insurance provider of international standing to cover any and all liability arising from Supplier’s acts or omissions in connection with the Order including coverage for the country in which the goods or services are delivered, sold or provided, including at least, for purchased goods, public and product liability with a minimum occurrence limit of €5 million, covering damages of any kind or injury to persons, tangible and non-tangible assets and recall costs and, for services, including at least employer’s liability with a minimum occurrence limit of €2 million, professional indemnity/liability (if applicable) with a minimum limit of €1 million; and property (all risk) liability for its full replacement cost value. Upon request, Supplier shall provide Buyer with copies of its insurance certificate(s)

20. AUDIT. If reasonably necessary to determine Supplier’s compliance with the Order, Buyer will have the right to audit and inspect the records and facilities of Supplier and Supplier’s agents, representatives, and subcontractors (if permitted under the relevant sub-agreement with such subcontractor) used to perform the Order or relating to the goods or services. Such right will be subject to reasonable confidentiality obligations. Supplier will provide Buyer or its third- party designee conducting the audit or inspection with reasonable assistance, including access to buildings, appropriate personnel and workspace, records, and the complete process of production. Buyer’s audit/inspection, or failure to conduct any audit or inspection, will not release Supplier from any of Supplier’s obligations.

21. FORCE MAJEURE. Provided a party gives the other prompt written notice, neither party is liable for its failure to perform or for any delay in performing its obligations under the Order to the extent such failure is due to a force majeure event, being an external, unforeseeable event beyond the control of the party which prevents it from fulfilling all or part of its obligations such as fire, floods, epidemics, and pandemics. Buyer and Supplier understand and agree that transport problems, illness, strikes, raw materials shortage, equipment failure, information-technology-system failures, third-party cyberattacks, breach of contract by third parties contracted by Supplier or a stagnation in Supplier’s business are not considered force majeure events. Buyer is entitled to terminate the Order at no cost if a force majeure event continues or is likely to continue beyond 30 calendar days and Supplier has not been able to perform in accordance with the terms of the Order. Supplier must provide Buyer with immediate notice if a force majeure event will impact the availability of the goods or services and/or Supplier’s ability to fulfil its obligations under the Order.

22. PUBLIC ANNOUNCEMENTS. Neither party will make any public statements, declarations, advertising, press release or any other disclosure to third parties about the Order or its subject matter without the other party’s written consent. The parties will use best efforts to prevent any statement or conduct that could impair the good reputation of the other party.

23. PUBLICITY. Supplier and its personnel will not use the names, trademarks, logos, service marks or trade names (whether registered or not) of Buyer or its affiliates and subsidiaries under any circumstances and will not advertise, publicize, or otherwise disclose its association with Buyer or its affiliates and subsidiaries in any manner (written, verbal or pictorial) without Buyer’s prior written approval.

24. CRISIS MANAGEMENT. A “Crisis” is a situation defined as: a severe, often unexpected, break in business continuity; and/or a high degree of uncertainty concerning the course of events; and/or the risk that media and/or authorities will be involved, which represents a threat to people (Buyer’s consumers, local communities, Buyer’s employees and/or third parties); the environment; and/or Buyer’s business (financial situation, key activities, business systems, reputation of Supplier, a part of Supplier and/or a brand). If the situation meets these criteria, Supplier must notify Buyer immediately and no later than 4 hours following the occurrence of the event. A Crisis is likely to trigger an immediate response and coordinated actions from the business teams, in an emergency setting. Communication is therefore vital. Unless required by applicable laws, Supplier must not make any public statement, communication or press release, including social media, relating to the Order or its relationship with Buyer, its goods or services provided to Buyer without Buyer’s prior written consent.

25. WAIVER. Buyer’s failure or delay in exercising any right or remedy concerning the Order does not waive that right or remedy. Any such waiver must be in writing and signed by Buyer.

26. ASSIGNMENT AND SUBCONTRACTING. Supplier may not assign, transfer or subcontract its rights and obligations under the Order without Buyer’s prior, written consent. Any approved subcontracting, transfer or assignment does not release Supplier from its obligations under the Order. Buyer may assign or transfer all or any of its rights or obligations under the Order to any affiliate or subsidiary of Buyer and Supplier hereby gives its consent to such assignment or transfer.

27. SEVERABILITY. If any severable provision of the Order or of these terms and conditions is held by any court to be invalid, illegal or unenforceable, either in whole or in part, that will not affect the validity, legality or enforceability of the remaining provisions, or any part thereof, of the Order or of these terms and conditions, all of which will remain in full force and effect.

28. GOVERNING LAW AND JURISDICTION. The Order, and any dispute or claim arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with German law, disregarding any conflict of law rules. The parties submit to the exclusive jurisdiction of the courts of Darmstadt, Germany for any dispute arising out of or in connection with the Order or its subject matter or formation.

29. EXCLUSION OF CONVENTIONS. The following international conventions will NOT apply to the Order:

(i) the United Nations Convention on Contracts for the International Sale of Goods of 1980 and

(ii) the United Nations Convention on the Limitations Period in the International Sale of Goods, concluded in New York on 14 June, 1974, and the Protocol Amending the Convention on the Limitations Period in the International Sale of Goods, concluded in Vienna on 11 April, 1980.

30. SEVERAL LIABILITY. All obligations of Buyer under these terms and conditions will be several and not joint; in no event will any affiliate of the Buyer be liable for the obligations or performance of any other affiliate of the Buyer.

31. SURVIVAL. The rights and obligations in sections 1, 10, 11, 12, 13, 14, 15, 17, 18, 19, 22, 23, 26, 27, 28, 29, 30 and 31 of these terms and conditions survive the termination or expiration of the Order for any reason.